During an assessment under our new approach
Date of assessment: 21 November 2025 to 10 December 2025.
This assessment was the first assessment of the service since registration.
White Oak Care Ltd is a ‘supported living’ service and is registered to provide the regulated activity of personal care to people, primarily with learning disabilities living in their own homes. The service was supporting 2 people with regulated activities.
Not everyone using White Oak Care Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; Where they do, we also take into account any wider social care provided. This assessment was carried out with a site visit to the office location and the supported living service.
This assessment was carried out by an inspector. We looked at 33 quality statements as part of this assessment. We gave the service 72 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the assessment. The site visit was carried out on 24 November 2025 and 1 December 2025. We gathered further information remotely from the service such as policies and information relating to people’s care and support. We also spoke to people who used the service, relatives of people that used the service and staff as part of this assessment to seek their views about the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture.
Right Support: People felt safe with staff. Safeguarding systems were in place to ensure people were safeguarded from abuse. Staff knew how to support people safely. Staff received training to perform their roles effectively. Pre-assessment systems were in place to ensure people were able to get the support they needed. People had choices and were supported to be independent. People’s privacy and dignity was respected.
Right Care: Risk assessments were in place to ensure people received safe care. Medicines were being managed safely. Staff were caring when supporting people and had a good relationship with them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were enough staff to support people. Staff were recruited safely.
Right culture: Quality assurance systems were in place. Feedback was sought from people, relatives and staff to ensure there was a culture of continuous improvement. People were supported to express their views. Staff were positive about working at the service and were supported by the management team.