Archived: Wey Valley House

People told us that they were fully involved in developing their care plans when they first came to the home and were consulted monthly thereafter when they reviewed their care plans with staff.

We saw that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

There were effective systems in place to reduce the risk and spread of infection. People who live at the home told us that the home was clean and tidy and their bedrooms were cleaned daily.

The provider employed sufficient staff to meet the current needs of people at the home. People we spoke with during our visit told us that they felt staffing levels at Wey Valley House were sufficient to meet their needs.

We saw that the service was audited by one of the management team ensuring that people who use the service benefit from a service that monitors the quality of care that people received.

We made observations throughout the visit and saw people being offered choices as to what they wanted to eat or drink. We saw how staff supported people transferring using mobility aids. People were addressed in a respectful and supportive manner by staff.

We spent time speaking with two people who used the service and one relative. We also spoke to four other people who used the service but their responses did not always relate to the questions we asked them. We spent time observing the interactions between staff and people who used the service to gain an understanding of people's experiences at this home.

We saw that people were always treated with respect and kindness. The staff took time to listen to people and respected their choices.

People told us they liked living at the home and they were very positive about the staff and the care they received. The people we spoke with were not always positive in their views about the food. The deputy manager and the chief executive confirmed with us that they were aware of the problems regarding the food and they were in the final stages of making improvements to the system.

People told us they received the care they required in a way that met their needs.

People told us they felt safe and we confirmed through discussions with the staff that they had been trained to protect people from harm or abuse.

People told us that they knew how they could make a complaint and they felt confident these would be dealt with appropriately.