16 April 2013
During a routine inspection
We found that people's views and experiences were usually taken into account in the way the service was provided and delivered in relation to their care. Sometimes people's individual preferences and the choices they had made were not being recorded in their care plans.
People experienced care, treatment and support that met their needs and protected their rights. The environment of the home was not always homely and some files were being stored in the dining room.
People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
There were usually enough qualified, skilled and experienced staff to meet people's needs. We noted that at some times of day there was only one member of staff working at the home.
The provider had a system to regularly assess and monitor the quality of service that people receive, but it was not yet analysing the overall quality of the service.