Green Trees Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question requires improvement. At this assessment, the rating is good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff supporting people with kindness and compassion. Staff knew people well and we saw staff sitting, chatting and laughing with people. We observed one person being tearful and observed staff genuinely caring for the person by providing reassurance and spending time with this person. One person told us, “The staff have been very kind.”

Staff told us that they enjoyed working at the home. A member of staff said, “I love coming to work, it is very homely. We work well as a team and all staff genuinely care for the residents.”

The provider treated people as individuals and made sure care reflected their needs, preferences and personal histories. Care plans included information about people’s routines, interests and what was important to them.

Staff knew people well and supported them in ways that respected their choices, abilities and independence. People’s rooms contained personal belongings, photographs and items linked to their interests. One person told us, “They know I love mashed potato and I have it often.”

The provider promoted people’s independence and supported them to make choices about their care and daily lives. Staff encouraged people to do as much as they could for themselves and provided assistance when needed. People were able to make decisions about their routines, activities and where they spent their time.

Staff knew people’s abilities and adapted their support so they could retain skills and remain involved in everyday tasks. One person told us, “The staff encourage me to do things for myself, but if I really can’t they help me.” This meant people were supported to maintain control over their lives while receiving appropriate assistance.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff attending to people’s needs swiftly. Staff asked people how they would like to be cared for and explained to people the support they will provide. For example, we observed a staff member supporting a person to walk. The member of staff communicated with the person throughout, asked the person to take care to avoid an accident and supported the person to complete their chosen task safely. One person told us, “If I am in pain they [staff] give me paracetamol.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke very highly of the support they received from the registered manager. A care staff said, “[Name] is excellent, she listens and really cares for staff. [Name] is very flexible and I can ask her if I want to have shifts changed.”

Another member of staff said, “We meet regularly to discuss residents and look at ways how we can improve their lives.” This demonstrated that staff’s wellbeing is prioritised to ensure care can be delivered in the best possible way.