- Care home
Green Trees Care Home
Assessment report published 22 July 2026
Contents
Ratings
Our view of the service
We carried out an unannounced visit of Green Trees Care Home on the 7 July 2026. The last rating for the service was requires improvement (published 1 May 2025).
This assessment was undertaken because the service was rated requires improvement at the previous assessment. Following this assessment, the rating is good.
The service is a care home providing accommodation for persons who require nursing or personal care and dementia. At the time of our assessment, 14 people were living at the service.
The service is a care home providing accommodation and personal care to older people, including people living with dementia. At this assessment, we found people received safe, effective and person-centred care. People’s needs and risks were assessed, monitored and reviewed. Staff worked with relatives and health and social care professionals to support continuity of care and respond when people’s needs changed. People told us they felt safe, and relatives were confident staff understood and managed risks appropriately.
Staff treated people with kindness, dignity and respect. They knew people well and supported their individual preferences, routines and interests. People were encouraged to make choices and maintain their independence, with staff providing assistance when needed. One person told us, “It’s all right here. They look after me very well.” People and their relatives were involved in care planning and had opportunities to provide feedback. Managers were approachable and responsive when concerns were raised. The provider maintained links with local community and faith groups, which helped people remain connected and take part in activities that were meaningful to them.
There were systems to monitor the quality and safety of the service, including audits, reviews of incidents and feedback. Staff felt supported and able to speak openly with managers. The provider used learning from feedback and events to make improvements and support the ongoing development of the service.
People's experience of this service
People and their relatives spoke positively about their experience of the service. People told us they felt safe, well cared for and comfortable approaching staff if they had any concerns. They described staff as kind and said staff understood their preferences, routines and interests.
People were supported to make choices about their care, meals, activities and where they spent their time. Staff encouraged people to maintain their independence and provided assistance when this was needed. People also valued being able to maintain relationships with those important to them. One person told us, “The staff have been very kind, and my wife and daughter can visit whenever they want to.”
Relatives told us they were kept informed and involved in care planning and reviews. They felt managers were approachable and that concerns would be addressed. Our observations showed staff interacted with people in a calm, respectful and personalised way.