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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.63 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service indicated that they were well treated and they felt safe in the home. This was reiterated by a relative and in thank you cards from relatives. We saw that staff were pleasant and gentle in their approach towards people.

The manager stated that she and her staff had received training in safeguarding people. This was evidenced in their training records and confirmed by staff we spoke with. Staff were aware of action to take when responding to allegations or incidents of abuse and knew to report allegations to the local authority safeguarding team.

The home had a safeguarding policy. However, the provider may wish to note that this policy had not been updated to reflect recent changes and the role of the Disclosure and Barring Service (DBS). The manager stated that it would be updated.

The home had the local authority safeguarding procedure. The home did not have the recent London guidance document "Protecting Adults at Risk: London Multi-Agency Policy and Procedure to Safeguard Adults from Abuse". The manager stated that it would be obtained. The manager was knowledgeable regarding the The Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).

During this inspection, one person with dementia stated that she would like to return to her own home. The manager responded promptly by contacting the responsible DoLS officer and making a referral for this person to be assessed.