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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.63 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their


Reasons for our judgement

People who used the service and a relative informed us that people were well cared for by staff. Their views can be summarised by the following comment made by a person who used the service, "they take good care of me," and "the staff are respectful and they talk nicely to me".

We observed that people appeared well cared for and were dressed appropriately. Staff were constantly checking and observing people. This ensured that they were safe and received assistance when needed. A music session had been organised for people. The manager stated that various activities, entertainment and celebration of special days such as the Queen's birthday had been organised for people. The registered provider may wish to note that during the inspection, we did not see evidence of a written schedule of activities provided or planned. This would be useful to provide evidence of activities organised and planned.

People had been assessed prior to being admitted into the home. This ensured that their needs and preferences were noted and met. Risk assessments were prepared. Action had been taken to minimise identified risks such as risk of falls and pressure sores. The care plans were up to date and had been regularly reviewed. We noted that there was evidence that people and their relatives had been consulted regarding the care plans and had signed them.

The healthcare needs of people were closely monitored. We discussed the care of a person with diabetes with staff and checked the care records. Staff were aware of the specific needs of this individual and the potential risks. We noted that action had been taken to ensure that this person was well cared for and protected. The care records indicated that their condition had been monitored via blood tests.

We noted that weight charts were in place and these had been completed. Personal care records had also been kept. These ensured that the care provided was closely monitored. People we spoke with confirmed that they had received personal care from staff.