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Inspection report

Date of Inspection: 1 April 2011
Date of Publication: 4 May 2011
Inspection Report published 4 May 2011 PDF | 90.01 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/04/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People that use the service and those that choose to remain in their bedrooms receive sufficient care and support to ensure their needs are met. The new system of recording information evidences support provided.

User experience

We observed that the staff were checking on people in their bedrooms on the day of the inspection to ensure that support was provided to them.

Other evidence

At the previous visit on the 11th of February 2011 we did not know how people that did not have on call buzzers in their bedrooms call for assistance. We were informed that there is a policy of two hourly checks but no documents were completed to confirm this. People’s needs vary and standard two hourly checks may not ensure sufficient support for people that use the service. The management team have obtained a system that is linked to the new entry system. A code is scanned which is linked to the care plan when people are provided with support in their bedrooms. A report can then be provided which shows the support provided to people that choose to remain in their bedrooms.