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Inspection report

Date of Inspection: 1 April 2011
Date of Publication: 4 May 2011
Inspection Report published 4 May 2011 PDF | 90.01 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 01/04/2011, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People who use the service had their privacy and dignity respected particularly at meal times.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

The people seen were well dressed. This promotes their self esteem.

During the previous visit on 11 February 2011 a person was hoovering at lunch time. The management team have reviewed this and hoovering now takes place outside this period. This will ensure that people are not disturbed when eating their meal.