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Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Not met this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

Our judgement

Systems for upholding adequate health and safety are in place. However, the faded lounge carpet and the many items stored openly in the yard failed to provide an appropriately homely appearance to people who use services, and they present a health and safety risk.

User experience

The provider gave us copies of the Quality Assurance Questionnaires they had recently received from people who use services and their representatives. All of the responses noted that people were satisfied when asked about the premises.

One person told us they had a nice room. They confirmed that there was nothing to trip them up.

Other evidence

We saw several rooms that were used by people who use the service. The bedrooms were personalised with people's individual items such as photographs, birthday cards, a radio, a television and plants. This reflects people's particular preferences.

We observed that the carpet in the lounge was badly faded. This lack of maintenance of the carpet fails to promote a homely atmosphere for people who use services. The feedback from the management team was that ' it was the wrong colour for the job'. It was confirmed that the lounge carpet was going to be replaced and a date was provided regarding this.

There was documentation showing that health and safety checks around the home were frequent and up-to-date. However, there were many items stored openly in the yard, much of which appeared to be broken and awaiting disposal. This is a potential health and safety hazard as well as providing an unpleasant appearance. We discussed this with the management team who agreed that these items would be removed by the end of the week.