You are here

All reports

Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People who use services had their privacy and dignity respected. However the times of hovering sometimes had the potential to compromise the dignity of people using the service. An improvement action has been made in order to maintain compliance.

User experience

We spoke with a person who told us ‘’The staff are kind, not rude’’.

We were introduced to the person who was visiting the home to conduct the Holy Communion of one person who uses services. The manager requested that the person was given privacy for this to be undertaken which was appropriate and ensures their privacy is respected.

Other evidence

The people that were seen at the start of the visit that were well dressed. This assists to promote their self esteem.

Staff were overheard speaking with people in a friendly manner. They asked them if they wanted to get dressed and what they wanted to wear. This makes them feel valued.

A staff member helped someone down stairs in an unhurried manner whilst talking with her. This helped to provide the person with some reassurance.

Staff were observed asking people if they were alright before they left the room.

When the staff supported people that use the service with the medication they finished the conversation by saying thank you. This is all shows respect to people who use services.

The atmosphere in the dining room was calm. However midway through lunch time the cleaner hovered the lounge next door. This was a noisy distraction. A similar event occurred upstairs during the afternoon when someone was trying to rest. This has the potential to unsettle people using the service.