Kirkstall Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People had opportunities to take part in a range of activities both within the home and in the wider community. People were regularly supported to access community facilities and attend events and places of personal interest.

Staff demonstrated a good understanding of people’s lives, interests and backgrounds, and used this knowledge to build meaningful relationships.

This helped to ensure people received consistent, personalised support from staff who knew them well.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People were given information about how to raise concerns or make a complaint in a way that suited their communication needs. People were encouraged and supported to share their views if they were unhappy about any aspect of their care or support.

There had been very few complaints. Where concerns had been raised, these were listened to, recorded, investigated, and responded to in a timely way. Relatives told us they felt comfortable raising any issues and were confident the registered manager would take their concerns seriously and act to resolve them.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Relatives told us they had positive experiences and their care kind, respectful and safe. Staff took account of people’s individual needs, including their protected characteristics as defined by the Equality Act 2010, so that people experienced equity in their care and outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.