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Wilton House Residential and Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 24 December 2019

About the service

Wilton house is a residential and nursing home registered for up to 51 people. At the time of our inspection 48 people were living at the home.

People’s experience of using this service and what we found

People felt safe. However, during the inspection we followed up on a recent concern in relation to people’s safety. This is detailed in the well led section.

We received positive feedback in relation to peoples experience of the service.

People were supported to remain as independent as possible and were encouraged to make decisions where possible. Staff supported people in the least restrictive way and in their best interests.

There were adequate staff deployed to meet peoples needs in a timely way. However, people told us that on occasions they had to wait to be supported. Staff were stretched at times of peak demand.

Peoples individual risks were assessed and where possible risks were identified. Measures were put in place to help reduce the risk as much as possible.

Medicines were safely managed. People received their medicines in accordance with the prescriber’s instructions. They were stored safely and disposed of in line with the providers medication policy.

Staff were supported and received an induction when they started working at the service and had regular training. They had individual supervisions and attended team meetings. Staff mostly felt supported by the management team, in particular the deputy manager.

People had developed good relationships with staff who understood their individual preferences and care needs. Staff knew the people they supported well. Staff maintained people’s dignity and privacy. People and their relatives were involved in discussions about their care.

People and their relatives told us that the staff were kind and caring. Peoples personal information was kept secure to ensure it remained confidential.

Complaints received were appropriately investigated in accordance with the providers complaints procedure. Any learning from complaints was considered and was used to drive improvements and shared with staff. Comments and Compliments had been received and recorded.

Internal audits were carried out to monitor the service and address any improvements required. The registered manager notified CQC of accidents and incidents.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 22 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 December 2019

The service continued to be safe

Details are in our safe findings below.



Updated 24 December 2019

The service continued to be effective

Details are in our effective findings below.



Updated 24 December 2019

The service was caring

Details are in our caring findings below.



Updated 24 December 2019

The service continued to be responsive

Details are in our responsive findings below.


Requires improvement

Updated 24 December 2019

The service was not consistently well led

Details are in our well-Led findings below.