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Lady Forester Residential & Day Care Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 11 June 2019

About the service:

Lady Forester Residential and Day Care Centre is a care home is registered to provide regulated activities to 14 people aged 65 and over. The home is in Broseley near Telford. At the time of the inspection 13 people were receiving regulated activities at the home.

People’s experience of using this service:

People and relatives told us safety was always considered. The service had an established process for reporting and responding to abuse. Although people felt safe, we noted we found some aspects of the service were not always safe. We saw good practice was not always considered and implemented to promote safety. We have made recommendations about managing environmental risk and deployment of staffing.

People, relatives, and professionals said they considered the service to be well-led. They said they were assured staff were experienced and appropriately trained. The registered manager understood their roles and responsibilities. We saw evidence of partnership working to develop and maintained a high quality, person-centred service. During the inspection visit we identified some areas for improvement to ensure the service was consistently well-led. We have made recommendations in regard to ensuring paperwork and policies and procedures were accurate and up to date.

We observed activities taking place within the home to keep people occupied and active. The registered manager worked proactively to ensure individual concerns were identified and acted upon before they became a complaint. were confident any complaints would be dealt with effectively and professionally. People told us they were able to make choices about their care and support and said they received care tailored to their needs. Although care was person centred, we found records did not always contain the required information to promote continuity of care and individualised support. We have made a recommendation about this.

People, relatives and a visiting health professional told us people’s health was monitored and said good health was promoted through multi-disciplinary working. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We saw processes were in place to ensure consent was achieved before providing care and support, but these were not consistent. We have made a recommendation about this.

People and relatives considered all staff kind and caring. We saw independence, privacy and dignity were promoted and maintained by staff. Staff understood the importance of protecting people’s human rights.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

At the last inspection the service was rated good (published 06 December 2016).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.

Inspection areas

Safe

Requires improvement

Updated 11 June 2019

The service dropped to requires improvement

Details are in our Safe findings below.

Effective

Good

Updated 11 June 2019

The service remained good.

Details are in our Effective findings below.

Caring

Good

Updated 11 June 2019

The service remained good.

Details are in our Caring findings below.

Responsive

Good

Updated 11 June 2019

The service remained good.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 June 2019

The service remained good.

Details are in our Well-Led findings below.