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St Bridget's - Care Home Physical Disabilities Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 3 July 2019

About the service:

St Bridget’s – Care Home Physical Disabilities, referred to in this report as St Bridget’s, is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. St Bridget’s accommodates up to 38 people in one adapted building and three bungalows on the same site. At the time of our inspection there were 37 people living in St Bridget’s. The home supports people with a range of significant physical disabilities, physical health and mental health needs.

People’s experience of using this service:

People and relatives highly praised the care and support provided at St Bridget’s. The service had distinctive and very strong person-centred values and placed people’s wellbeing at the heart of their work. People received exceptionally personalised support which met their needs and preferences. The registered manager and staff ensured people were involved in every aspect of the service and their care and support. People told us staff knew them, their likes, dislikes and needs exceptionally well. They said they had full control over their care and were always encouraged to share their views. Comments included, “I do whatever I want”, “They listen to me. They know they’re just here to help me with what I need” and “I always choose.”

The service was owned and run by Leonard Cheshire Disability. It is a charitable organisation whose stated purpose was to ‘support individuals to live, learn and work independently, whatever their ability’. The provider and registered manager were clear about their purpose and acted as advocates for people with disabilities and campaigned to encourage equality and opportunity.

The registered manager and staff were all passionate about ensuring people were all equal, not judged or defined by appearance, ability, sexuality, age, background, race or belief. This created a non-judgemental, fully inclusive environment where people felt safe and confident to be themselves. The service respected and promoted people’s diversity and helped promote people’s rights. For example, they had recently created a Pride Network which was open to people who used the service and staff members. This network had online information and support for people to discuss any issues, ideas, make friends, share experiences and allow people to explore their sexuality.

People were supported to express their views in a number of different ways. People who lived in the service had a number of ways of communicating. People used verbal communication, sign language, picture boards and computerised communication aids. Staff knew how best to communicate with each person in order to understand their needs and give them choices. The registered manager and staff were passionate about enabling people to use technology to enable people to communicate more freely and to improve their skills, expand their knowledge, contact loved ones, enjoy entertainment, be active on social media and make friends.

At the time of our inspection two people living in the service had needs relating to a learning disability. The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The registered manager and the provider were committed to ensuring the service was outward facing and encouraged people to be active members of the local community. The service had a charity shop on site which was open to the public and advertised in the local town. The service also had a volunteer programme to encourage people to connect with members of the public who shared their interests. Events were held at the service twice a year to which the public were invited. Staff and

Inspection areas

Safe

Good

Updated 3 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 3 July 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 3 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 3 July 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Outstanding

Updated 3 July 2019

The service was exceptionally well-led

Details are in our Well-Led findings below.