Fethneys Living Options - Care Home Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has remained the same. This meant people did not always feel well-supported, cared for or treated with dignity and respect.

We reviewed 1 quality statement under this key question. Whilst improvements have been made, these need to be sustained and embedded, to ensure people continue to receive a consistent standard of care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing.

Improvements had been made since the last inspection. People were supported to have choice and control over their own care and to make decisions. People had a weekly schedule of activities which outlined how they wanted to spend their time according to their preferences. We met with 1 person who had just returned from a choir session; they were in good spirits and talked about the music they had sung along to. Some people were able to go out independently, but others were reliant on staff or their families if they wanted to go out. A minibus kept outside the home was not utilised as we were told no staff were either qualified or confident to drive it.

Staff supported people to make choices. At lunchtime, people were asked what they would like to eat. One person told us they had chosen to lose weight and staff had been supporting them to choose healthy foods.

There were no restrictions on visiting. People received their family or friends or some would go home on occasion to spend time with their families.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.