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Archived: Dorset Learning Disability Service - 3 Cranford Avenue Good

Inspection Summary

Overall summary & rating


Updated 26 March 2019

About the service:

3 Cranford Avenue is a residential care home providing accommodation, personal care and support for up to four people with a learning disability. At the time of the inspection three people were living at the home.

The service is currently in the process of applying to the CQC to de-register as a residential care home and register as a supported living service. In supported living services people have their own tenancy agreements and a separate support package arranged according to their assessed needs.

The service had been developed and designed in line with the values that underpin the CQC 'Registering the Right Support' policy and other best practice guidance such as 'Building the Right Support'. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any other citizen.

Rating at last inspection:

At our last inspection we rated the home as Good (published 21 July 2016).

Why we inspected:

This inspection was a scheduled inspection based on the previous rating.

People’s experience of using this service:

People who could speak with us told us they were happy at 3 Cranford Avenue. Each person indicated to staff that they were happy and enjoyed their company. Relatives felt their family members were safe and well cared for. Staff demonstrated a good understanding of the risks people faced in their day to day lives and the practical ways they could support them to minimise those risks to keep them safe. People received their medicines on time, at the correct dose and had regular reviews to ensure that they were not being over medicated.

People’s desired outcomes were known, and staff worked with people to help achieve these. Staff had received the necessary induction, competency checks and ongoing training to help them meet people’s specific needs. People were supported to retain their independence, develop new skills and interests and live their lives as fully as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were actively encouraged to maintain contact with those important to them including family and other people living at the home. Staff understood the importance of these contacts for people’s health and well-being. Staff and people were observed enjoying meaningful, compassionate and mutually beneficial interactions. Staff knew people well and what made them individuals.

The registered manager was respected by the staff and promoted and open and transparent culture. Management and staff understood their roles and responsibilities. Staff felt supported and valued. Feedback surveys were undertaken to ensure that people, relatives and staff could express their views and contribute to what happened at the service. Meetings and presentations had been held with people’s relatives and relevant health and social professionals in relation to the proposed change from a care home to supported living accommodation.

Quality and safety checks by the registered manager and service manager helped ensure people were safe and protected from harm. This also ensured that practice standards were maintained and improved. Audits helped identify areas for improvement with learning from these shared with staff.

For more details, please see the full report which is on the CQC website at

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 26 March 2019

The service was safe.

Details are in our Safe findings below.



Updated 26 March 2019

The service was effective.

Details are in our Effective findings below.



Updated 26 March 2019

The service was caring.

Details are in our Caring findings below.



Updated 26 March 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 26 March 2019

The service was well-led.

Details are in our Well-Led findings below.