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Archived: Dorset Learning Disability Service - 3 Cranford Avenue Good

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Inspection report

Date of Inspection: 27 March 2013
Date of Publication: 22 May 2013
Inspection Report published 22 May 2013 PDF | 89.52 KB

Overview

Inspection carried out on 27 March 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of four people who used this service because they difficulties with communication related to their disability. We observed people in their day to day environment. We gathered evidence from the care records and talking to the manager and staff.

There were spacious areas for the kitchen, living and dining room where people could share and each person had a dedicated bedroom and living room. This allowed people to have privacy and to interact with each other and staff if they chose.

We saw that care plans were highly individualised and observed how staff used this information to guide their involvements with each person and develop the overall service offered to people. We saw evidence that relatives’ views were valued and encouraged and influenced how the service was provided.

People were encouraged to be involved in regular activity inside and outside the home and that community involvement was strongly promoted. One person told us 'I like it here and I get help to cook'.

Staff demonstrated that they worked as a team to support people. Staff received training and were supported to develop professionally. There was a system of supervision and peer support.

We saw evidence of understanding and awareness of safeguarding and that procedures were followed for incidents.

There were processes in place for the service to self monitor and evaluate and learn from incidents.

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