• Care Home
  • Care home

Wharfedale House - Care Home Physical Disabilities

Overall: Good read more about inspection ratings

16 Wharfedale Lawns, Wetherby, West Yorkshire, LS22 6PU (01937) 585667

Provided and run by:
Leonard Cheshire Disability

Latest inspection summary

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Our current view of the service

Good

Updated 21 October 2025

Assessment dates were from 5 November 2025 to 18 November 2025. The assessment included a site visit on 5 November 2025. We completed this assessment as the service was previously rated as requires improvement in safe and well-led, with an overall rating of requires improvement overall.

 

Wharfedale House is a care home which is registered to support older people, younger adults, those with learning disabilities and physical disabilities. The service can support up to 18 people; at the time of the assessment, there were 16 people living at the service, none of whom, had a learning disability as a primary need.

 

The service has made improvements since the last assessment. People received consistently safe care which met their individual needs. People were provided with good care from staff who were caring and responsive to their needs. Robust governance processes were in place, which supported people to receive person centred care. People and their relatives were involved in making decisions around care. People’s needs were effectively assessed. The service worked well with external agencies to assess, mitigate and manage risks for people.

 

The service was clean and hygienic, and people’s bedrooms were well personalised. People and their relatives gave positive feedback regarding staff and leaders within the service. Staff knew people well, had a caring approach and promoted peoples’ independence. People and staff felt able to raise any concerns with leaders of the service and felt these would be addressed swiftly and appropriately.

 

There were some minor environmental issues in the service such as leaks within the roof and areas in need of repair and modernisation. The provider was aware of these concerns and had evidenced this in their service improvement plan.

 

People's experience of the service

Updated 21 October 2025

People and their relatives said they felt safe and well-cared for and were involved in decision making in relation to their care and felt the service was well managed. One person told us, “It is good here. I definitely feel happy and safe. I wouldn't move from here now, I love it.”

A relative told us, “I visit every day, so I think I have a good insight into what happens. I do think [my relative] is safe.”

 

People gave us mixed feedback regarding staffing levels; they felt more staff were needed due to delays in answering call bells. One person told us, “The staff are all OK. You always need more staff, I think. I can have to wait 5 minutes or so for them to answer to my call bell.” However, staff dependency tools and call bell audits supported evidence that there were enough staff in place and call bells were answered in a timely manner.[MR1] People described staff as very caring.

 

People and their relatives felt confident with the leaders and staff in the service. People were given choice to maximise their independence as far as possible. One person told us, “I get up at 6 o clock usually but that is my choice. I like to be up early. Staff help get me ready; they are lovely. It's up to me when I go to bed and what I do.” People had a range of personalised activities they could be involved in at the service.

[MR1]did you have evidence call bells were answered in a timely manner? What did people say about the delays?