Archived: Parkside - Care Home Learning Disabilities

Parkside care home is registered to accommodate up to seven adults with learning disabilities living within the community. At the time of our inspection the home was providing care and support to five people and there was a temporary manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to the health and safety of people using the service were identified, assessed and reviewed in line with the provider's policy. Medicines were managed, administered and stored safely. Premises and internal maintenance work had been conducted and completed and maintenance records confirmed this. There were arrangements in place to deal with foreseeable emergencies. There were safeguarding adult’s policies and procedures in place to protect people from possible abuse and harm. Accidents and incidents involving people using the service were recorded and acted on appropriately. There were safe staff recruitment practices in place and appropriate numbers of staff were deployed throughout the home to meet people’s needs.

There were processes in place to ensure staff new to the home were inducted into the service appropriately. Staff received training that enabled them to fulfil their roles effectively and meet people’s needs. There were systems in place which ensured the service complied with the Mental Capacity Act 2005 (MCA 2005). This provides protection for people who do not have capacity to make decisions for themselves. People’s nutritional needs and preferences were met and people had access to health and social care professionals when required.

People were treated with dignity and respect and were consulted about their care and support needs. Staff respected people’s dignity and privacy. People were supported to maintain relationships with relatives and friends and we observed that people were also supported to access community services.

People’s support, care needs and risks were identified, assessed and documented within their care plan. People’s needs were reviewed and monitored on a regular basis. People were provided with information on how to make a complaint. The service worked with health and social care professionals and with local authorities who commissioned the service to ensure people’s needs were met.

There were systems and processes in place to monitor and evaluate the service provided. There was a temporary manager in post at the time of our inspection and they were knowledgeable about the requirements of a registered manager and their responsibilities with regard to the Health and Social Care Act 2014. Notifications were submitted to the CQC as required and they demonstrated good knowledge of people’s needs and the needs of the staffing team. People’s views about the service were sought and considered through residents meetings and satisfaction surveys.

One person said that they felt able to work towards having their own flat with the help of staff, family and friends.

We found that the people who used the service were involved in their care planning and received a personalised care and support. Staff received support and training in different aspects of care. The provider had systems in place to monitor the quality of the service and records were adequately maintained and stored securely.