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Inspection Summary

Overall summary & rating


Updated 5 November 2019

About the service

Springview is a care home registered to provide accommodation and personal care for up to 58 older people, some of whom are living with dementia. At the time of our inspection there were 54 people living in the home.

People’s experience of using this service and what we found

People told us they felt safe. Staff received training in safeguarding people from abuse. Staff demonstrated that they understood the signs of abuse and how to report any concerns in line with the provider's policy.

Risk assessments were in place and reviewed regularly to minimise the potential risk of harm to people during the delivery of their care. People's care records were reviewed and any changes to people's care and support needs had been recorded.

People's medicines were managed and administered in a safe way by staff who had been trained to carry out the task.

There were sufficient staff deployed to meet people's needs in a timely manner. People were supported by staff who were trained and competent in their roles.

People were supported by kind and caring staff who took time to get to know people and what was important to them. Staff treated people with respect and respected their right to privacy.

People's health care needs were monitored and met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People participated in activities they enjoyed and were encouraged and supported to socialise. People were supported to maintain relationships which mattered to them.

The provider had effective systems in place to monitor and improve the quality of the service provided. People and their families had opportunities to put forward their ideas and suggestions to improve the service they received.

The environment was safe, clean and hygienic. Suitable checks were made on the premises and equipment to ensure they were safe.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good. (Report published 01/04/2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 November 2019

The service was safe.

Details are in our safe findings below.



Updated 5 November 2019

The service was effective.

Details are in our effective findings below.



Updated 5 November 2019

The service was caring.

Details are in our caring findings below.



Updated 5 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 5 November 2019

The service was well-led.

Details are in our well-Led findings below.