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Kingsway Clayton House Residential Care Home Good

All reports

Inspection report

Date of Inspection: 23 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF


Inspection carried out on 23 January 2013

During a routine inspection

During our visit we spoke with four people who lived at the home, two relatives who visited the service, a visiting social worker, four staff members, the assistant manager and the registered manager of the home.

We looked at records. These included care records and information about how the service operated. We also spent some time in communal areas of the home. We spoke with people and observed how staff interacted with, and supported them to do what they wanted to.

We observed staff provided positive support and engaged with people who lived at the home. People appeared relaxed and comfortable in the presence of their support staff. In discussion with staff, it was evident staff understood the needs of people they supported. One person said, �I like the staff, they look after me well.� Another person said, "They always help us to do the things we like and make sure we are healthy."

A visiting relative told us, "As long as xxx is happy we are happy. We are here for a review, the staff are easy to talk to and as a family we are very happy with the care that xxx receives."

We found staff had time to support people to undertake a range of activities, trips and holidays. One person told us, "We go on holiday at least once a year.� Other comments we received ranged from, �I work in a shop every Wednesday and Friday and I love it� and �We are going on a health walk today" to �I am a member of the local theatre club in Gainsborough, I really feel I enjoy going.�