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Southdowns Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 31 December 2019

About the service:

Southdowns Nursing Home provides accommodation, personal and nursing care for up to fifty people living with dementia and mental health problems. There were 46 people living at the home at the time of our inspection. Accommodation is arranged over two floors and each person had their own bedroom. Access to the each floor is gained by a lift, making all areas of the home accessible to people. Southdowns Nursing Home is a large detached house in a residential area of St Leonards on Sea, close to local amenities.

People’s experience of using this service and what we found:

People received safe care and support by staff who had been appropriately recruited, trained to recognise signs of abuse or risk and understood what to do to safely support people. One person said, “I feel safe, I trust the staff,” and “I am happy here.” People were supported to take positive risks, to ensure they had as much choice and control of their lives as possible. We observed medicines being given safely to people by trained and knowledgeable staff, who had been assessed as competent. There were enough staff to meet people's needs. The provider used a dependency tool to determine staffing levels. Staffing levels were regularly reviewed following falls or changes in a person's health condition. Safe recruitment practices had been followed before staff started working at the service.

Staff knew people and their needs well and received the training they needed to meet people’s needs safely and effectively. The training matrix tracked staff training and this had ensured all staff received the training and updates needed to provide safe consistent care. The staff rotas confirmed that staff deployment was consistent and that staff skills were considered when planning the rotas. A first aider and fire officer were deployed on each shift. The organisation was committed to developing staff and staff were attaining further qualifications whilst working at Southdowns Nursing Home. For example, assistant practitioners were being supported to do their training to become qualified nurses. A plan of supervision to support staff was available and this also included competency sessions on training received. One staff member said, “We have regular supervision and staff meetings we can go to the manager anytime we need to.” People’s nutritional and health needs were consistently met with involvement from a variety of health and social care professionals. Peoples’ weight was monitored and fortified food provided. People enjoyed the food and comments included, “very good food, plenty of homemade cakes and fresh food and snacks.” Visitors felt the chef was “Fantastic” and the food always ‘good’ and attractively presented.’

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Everyone we spoke to was consistent in their views that staff were kind, caring and supportive. People were relaxed, comfortable and happy in the company of staff and we saw lots of positive interactions during the inspection. Visitors told us, “The staff here are very committed and the atmosphere is really nice.” People’s independence was considered important by all staff and their privacy and dignity was also promoted.

Activities reflected people’s preferences and interests. People were encouraged to go out and meet family and friends and families were welcomed in to the home. Activities and the introduction of the Namaste sensory pathway was an important part of the positive culture of the service. Staff knew people’s communication needs well and we observed staff communicating with people in an effective way.

Staff were committed to delivering care in a person-centred way based on people's preferences and wishes. People were involved in their care planning as much as they could be and families tol

Inspection areas



Updated 31 December 2019

The service was safe.

Details are in our safe findings below.



Updated 31 December 2019

The service was effective.

Details are in our effective findings below.



Updated 31 December 2019

The service was caring.

Details are in our caring findings below.



Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 31 December 2019

The service was well-led.

Details are in our well-Led findings below.