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Generations Care Agency Limited Good

Inspection Summary

Overall summary & rating


Updated 8 February 2020

About the service

Generation Care Limited is a domiciliary care provider providing personal care to people living in their own homes, so they can live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 67 people receiving regulated personal care activity at the time of the inspection.

People’s experience of using this service and what we found

People were mostly supported by a regular team of care staff and said they generally received their calls on time. People were confident care staff had received appropriate training to meet their needs; this was in line with best practice and current guidelines. When people required support with their nutritional needs this was recorded and reflective of the individual’s needs.

There were enough staff to effectively meet the current packages of care. People were supported by staff who had the knowledge and skills to ensure they were safe from harm. Risk assessments were in place to help reduce risks to people. Staff were safely recruited. Medicines were managed safely, and staff ensured clear infection control practices.

The care was provided by kind and caring staff and people told us they treated them with respect. Care plans reflected individual needs and any communication requirements were identified and supported along with any cultural, or religious needs. Care staff understood the importance of respecting people’s diverse needs and promoting independence.

The service supported people to receive the right care and support. Health care was promoted, by staff making prompt referrals when required to relevant health care professionals.

People and relatives knew how to make a complaint about the service if they needed to. The registered manager had followed the complaints process when a complaint had been received. The service had reflected on incidents, and lessons had been learned. People and staff were encouraged to give feedback. Auditing and quality assurance processes were completed to support the drive for improvement.

The service was working within the principles of the Mental Capacity Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 February 2020

The service was safe.

Details are in our safe findings below.



Updated 8 February 2020

The service was effective.

Details are in our effective findings below.



Updated 8 February 2020

The service was caring.

Details are in our caring findings below.



Updated 8 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 8 February 2020

The service was well-led.

Details are in our well-led findings below.