You are here

Inspection Summary

Overall summary & rating


Updated 19 December 2019

About the service

Giltbrook Care Home is a residential care home providing personal and nursing care to 16 people aged 65 and over at the time of the inspection. The service can support up to 40 people in one adapted building over two floors.

People’s experience of using this service and what we found

People felt safe living at the service, their risks had been identified and managed. We did find that not all risk assessments had been updated, however this was rectified straight away. Overall people felt there were enough staff to meet their needs. People were supported to take their medicines in a safe way. The service was kept clean and appropriate infection control protocols were followed.

People were supported to eat and drink in order to maintain a healthy weight and keep hydrated. People had access to healthcare and were supported by appropriately trained staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by caring staff who respected their privacy and dignity. People were encouraged to live as independently as possible and were able to express their views.

People were supported to take part in some activities, however at the time of the inspection these were minimal. The service did not receive many complaints but ensured that concerns received were looked into and actioned. People’s care plans were individualised, although people did not always feel directly involved in the planning or reviewing their care.

People and their relatives spoke positively about the management now in place. The registered manager had comprehensive monitoring and auditing systems in place. They were aware of their duties and worked together with other agencies to ensure people received quality care and support.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 11 December 2018) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas


Requires improvement

Updated 19 December 2019

The service was not always safe.

Details are in our safe findings below.



Updated 19 December 2019

The service was effective.

Details are in our effective findings below.



Updated 19 December 2019

The service was caring.

Details are in our caring findings below.



Updated 19 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 December 2019

The service was well-Led.

Details are in our well-led findings below.