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Inspection Summary


Overall summary & rating

Good

Updated 14 February 2018

This inspection took place on 1 December 2017 and was unannounced.

Minster Lodge Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Minster Lodge Care Home provides residential support and care for up to 25 people with mental health and physical care needs. At the time of our inspection there were 22 people living at the home.

At the last inspection, in February 2016, the service was overall rated as 'Good.'

Since our last inspection we had been informed that the local safeguarding team was completing an investigation following concerns about care provided to a person when they lived at the home. At the time of writing this report the outcome of the investigation is not known.

At this inspection people remained safe at the home. People were supported by adequate numbers of staff who had the skills and knowledge to meet their needs. There were policies and procedures in place which minimised the risks of abuse to people. The risks to people had been assessed, recorded and plans were in place to manage these risks and keep people safe. People received their medicines safely and as prescribed from trained staff.

Staff undertook training and received regular supervision to help support them to provide effective care.

Staff we spoke with had a good understanding of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). MCA and DoLS is legislation protecting people who are unable to make decisions for themselves or whom the state has decided need to be deprived of their liberty in their own best interests.

We saw people had a choice of food and drinks with snacks also available throughout the day. People were treated with dignity and respect. People were asked their preferences about how they wanted to be supported and cared for. These details were recorded in people's care plans including their end of life wishes.

People were supported to see other health and social care professionals when they required additional support.

Staff adopted a kind and compassionate approach to their work. People's involvement in decision-making was encouraged. People's rights to privacy and dignity were understood and promoted by staff. People's choices were respected.

Person centred plans were in place and people and their relatives were involved in planning the care and support they received. Care plans were regularly reviewed.

People, staff and professionals spoke highly about the registered manager and staff. The registered manager and registered provider continually monitored the quality of the service and made improvements in accordance with people's changing needs.

Inspection areas

Safe

Good

Updated 14 February 2018

The service remains Good.

Effective

Good

Updated 14 February 2018

The service remains Good.

Caring

Good

Updated 14 February 2018

The service remains Good.

Responsive

Good

Updated 14 February 2018

The service remains Good.

Well-led

Good

Updated 14 February 2018

The service remains Good.