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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2019

About the service:

Holyhead Care centre is registered to provide accommodation and personal care for up to 26 people with mental health support needs. At the time of inspection, 23 people were using the service.

People’s experience of using this service:

People continued to receive safe care. Staff understood safeguarding procedures that should be followed to report abuse and incidents of concern. Risk assessments were in place to manage risks within people’s lives, whilst also promoting their independence.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out . Staffing support matched the level of assessed needs within the service during our inspection.

Staff training was provided to ensure they had the skills, knowledge and support they needed to perform their roles. Training was provided to make sure that people’s needs were met and they were supported effectively.

Staff were well supported by the registered manager, and had one to one supervisions . The staff we spoke with were all positive about the senior staff and management in place.

People's consent was gained before any care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice

Staff continued to treat people with kindness, dignity and respect and spent time getting to know them. Care plans reflected people’s likes and dislikes, and staff spoke with people in a friendly manner.

People were involved in their own care planning and were able to contribute to the way in which they were supported. People and their family were involved in reviewing their care and making any necessary changes.

A process was in place which ensured people could raise any complaints or concerns. Concerns were acted upon promptly and lessons were learned through positive communication.

The service continued to be well managed. The provider had systems in place to monitor the quality of the service. Actions were taken and improvements were made when required.

Rating at last inspection:

Good (report published 25/12/15)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 February 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2019

The service was well led.

Details are in our well led findings below.