- Residential substance misuse service
Kairos Community Trust
Assessment report published 14 April 2026
Contents
Ratings - Residential substance misuse services
Our view of the service
We assessed the residential substance misuse service Kairos Community Trust on 19 February 2026. We last assessed the service on 3 September 2019. We undertook this assessment due to the age of the previous rating.
Kairos Community Trust is a mixed-gender residential rehabilitation service for up to 15 adults with substance misuse problems. The treatment programme is based on the 12-step recovery model of addiction. This model provides both group therapy and individual support. The service admits clients who have completed opioid or alcohol detoxification and are abstinent.
The service registered with the CQC in 2011.
The service is registered to provide the following regulated activity: Accommodation for persons who require treatment for substance misuse.
There was a registered manager in post at the time of the inspection.
At this inspection we found 2 breaches of regulations. We identified gaps in some areas of governance, such as the lack of a recent fire risk assessment, gaps in documentation relating to staff supervision, recruitment records, training and a service risk register.
The service is rated as Good in Safe, Effective, Responsive, Outstanding in Caring and Requires Improvement in Well-Led. We have rated the service as Good overall.
People's experience of this service
We spoke with 8 clients. Clients gave extremely positive feedback about the service.
Clients described staff being exemplary in ensuring their safety and providing emotional support. They told us that staff behaved in ways that met their unique needs and they were treated with care, compassion, kindness, dignity, calmness and respect by staff.
Clients told us that staff went the extra mile and above and beyond what they expected of them. They described care as being compassionate, collaborative, person centred. Clients told us staff recognised individual differences and accommodated them without judgement or discrimination.
Comments we received included ‘I am listened to’, ‘staff have so much compassion and empathy’, ‘they understand me’, ‘they speak with you about any issues you may be facing and then they support you with it’ and ‘It was an experience that I will never forget. I say this to everyone the service truly saved my life.’
We received feedback from two commissioners. Feedback was overwhelmingly positive, they spoke about effective communication, collaboration, person centred care and managing client risk. Comments we received included ‘the service provides the tools and foundation for a life in recovery from addiction’, ‘I trust them with the clients I place’, ‘they communicate well and raise any issues quickly’ and ‘we use a number of different treatment centres across the country but I would say Kairos Bethwin Road is the standout service. They are outstanding in the way they engage and support our clients and provide them with a hugely positive, supportive & compassionate experience of early recovery. In my 20 years of working in this field I believe they are the gold standard of treatment centres in the UK’.