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Crowthorne Care Southall Good

Inspection Summary


Overall summary & rating

Good

Updated 29 March 2017

Crowthorne Care Southall is a supported living service, registered to provide personal care to adults with mental health needs or learning disabilities. The service can accommodate up to five people. Five people who had mental health needs were living at the service at the time of the inspection.

There was a manager in post. They were in the process of applying to be registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The last inspection was on 10 March 2015 and the service was rated Good.

This inspection took place on 28 February 2017 and the service remained Good.

People enjoyed using the service, they felt safe and their needs were being met. They thought the staff were kind and caring. People were involved in planning their own care and reviewing how their needs were being met.

The staff were appropriately trained and supported. They had good information about their roles and responsibilities and about each person's needs.

The service was appropriately managed. Records were well maintained, up to date and reflected the service. There were appropriate systems for monitoring the quality of the service.

Inspection areas

Safe

Good

Updated 29 March 2017

The service remains Good

People living at the service felt safe. The risks they experienced had been assessed and there were plans to support them with these.

The staff had received training regarding safeguarding adults and were aware of their responsibilities under this.

People received their medicines in a safe way.

There were enough suitably recruited staff to keep people safe.

Effective

Good

Updated 29 March 2017

The service remains Good.

The staff were appropriately trained and supported.

The provider had acted in accordance with the Mental Capacity Act 2005. People had consented to their care and treatment.

The staff supported people to access health services.

People were supported to plan and prepare their own food.

Caring

Good

Updated 29 March 2017

The service remains Good.

People were cared for by kind, polite and friendly staff.

People’s privacy and dignity were respected.

Responsive

Good

Updated 29 March 2017

The service remains Good.

People were involved in planning their own care.

People knew how to raise concerns and felt confident these would be addressed.

Well-led

Good

Updated 29 March 2017

The service remains Good.

There was a clear management structure at the service.

There were systems for monitoring the quality of the service which included asking people who lived there and their representatives for feedback.