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Inspection Summary


Overall summary & rating

Good

Updated 20 June 2019

About the service: Everycare is a care at home agency that provides personal care to people in their homes. Everycare provides support for people who require a range of personal and care support related to personal hygiene, mobility, nutrition and continence. People were supported to maintain independent lives with the care provided. Everycare also provides 'live-in' support for people who have more complex needs such as frailty associated with old age or long-term health conditions. At the time of the inspection 46 people were receiving personal care.

People’s experience of using this service:

Without exception people and relatives told us they were supported by staff that were kind and caring and went over and above to meet their needs and preferences. A person told us, “1st class in every aspect I can't think of anything I can find fault with.”

People told us they knew who would visit them and when and they told us they were supported by a consistent group of staff who knew them and their needs well.

People were supported to have maximum choice and control of their lives. Staff enabled people to maintain their independence as much as possible. Staff also supported people to regain their independence if this had been lost as the result of a specific event, such as through illness or a hospital stay.

Staff were skilled and knowledgeable. They had received training that equipped them to fulfil their role and there were opportunities for additional training specific to the needs of people using the service. A person told us, “My carers are very efficient, all of them, I can't fault them they look after me very well.”

People were provided with care and support that was centred on their needs, wishes and preferences. Care plans described people's needs and preferences and staff were aware of people's personal history, interests and relationships that were important to them. People and their relatives were consulted about decisions and were involved in planning their care. People were encouraged to give feedback about how the service was run. The service demonstrated good management and leadership and staff told us they felt supported.

People received safe care and treatment. Risks to people’s health and safety were assessed and managed. People's health needs were monitored well, and staff were responsive in seeking treatment. People's medicines were managed safely by trained staff.

Safe recruitment practices continued to check that suitable staff were safe to work in a social care setting. Staff told us they were not rushed to complete calls and had time to spend with people. Staff were prompt in arriving at people's homes at the arranged time.

Staff supported people to have ready access to food and drink. Relatives told us that staff had supported their relatives to achieve good outcomes with eating and drinking. Relatives told us staff supported people to eat well and to maintain a healthy weight.

This service met the characteristics of Good. More information is in the ‘Detailed Findings’ below.

Rating at the last inspection: Good. The last inspection report was published on 13 June 2017. The last inspection was focussed on one key question, Well-led and rated that key question Requires Improvement however the overall rating remained as Good. The previous inspection was rated Good on 8 November 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care services.

Follow up: We will review the service in line with our methodology for 'Good' services.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 20 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 20 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 20 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 20 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 20 June 2019

The service was well-led.

Details are in our Well-Led findings below.