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Archived: Marsh House

Reports


Inspection carried out on 13 June 2013

During a routine inspection

People told us that Marsh House was a very nice place in which to live.

“We get very well looked after here and we don’t want for anything”.

“I don’t sleep very well and the night girls always bring me a cup of tea…..very welcome indeed”.

“I have a very nice room and I don’t mind if you want to look in”.

Medication and health care were well managed and people got the right levels of support to keep well and comfortable.

Staffing levels were good and met the needs of the people living in the home. The staff team were skilled, knowledgeable and well supported.

Records were well kept and stored securely.

The service had received no formal complaints but people in the home and their families were empowered to speak up and ask for what they wanted and needed.

Staff were also encouraged to make their views known and suggestions about the running of the home.

Inspection carried out on 2 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service and a practising professional.

We were able to speak to people living in the home and relatives who were visiting on the day of our inspection. People using the service all told us they were very happy with the care and support they received. They said the staff were lovely and it was good to have three lounges on the ground floor as they could walk about and talk to other people whenever they wanted.

Relatives told us that the care and support was 'second to none' and they always attended the special events held at Marsh House.

People living in the home told us,

"I am very happy here and can choose what to do".

"The food is excellent and there is always more than enough".

"The staff are great, lovely girls".

Visitors and relatives told us,

"I am more than happy with the care my relative receives".

"We get to come to all the parties and join in".

Inspection carried out on 1 December 2011

During a routine inspection

People we spoke to told us that Marsh House was a very good place to live. They commented on choice, appetizing food, a wide range of activities and good carers. It was close to town and there were ample opportunities to get out and about for those who wanted to.

Reports under our old system of regulation (including those from before CQC was created)