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Inspection report

Date of Inspection: 2 August 2012
Date of Publication: 12 September 2012
Inspection Report - DN published 12 September 2012 PDF | 49.99 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/08/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People who use the service were protected from the risk of abuse, because the

provider had taken reasonable steps to identify the possibility of abuse and prevent

abuse from happening.

User experience

People told us that they felt in safe hands with staff. They also said that if they had any

concerns they would speak to the staff or management.

Other evidence

Are steps taken to prevent abuse?

Cumbria Care had policies and procedures about keeping vulnerable people safe from harm or neglect. There was an oversight from the organisation that made sure people were protected.

Staff training had been completed in this subject and updates in line with Cumbria's policy on adult protection were ongoing. Safeguarding of vulnerable adults was also discussed during team meetings and staff supervision. There was evidence to show that all staff had enhanced Criminal Records Bureau checks in place which meant that only suitable people were employed to work in Marsh House.

Do people know how to raise concerns?

We spoke with staff during our visit and they all told us they knew what the procedure was if they had concerns or saw an incident they felt was not right. Those we spoke with had a good understanding about what was abusive although they had not had occasion to report anything they thought was wrong. They told us they knew they would be well supported if they did have the need to raise concerns about anything they felt was 'not quite right'.

We also asked residents if they knew what to do if they had any concerns. They told us they would speak to the manager or any other member of staff.

Are Deprivation of Liberty Safeguards used appropriately?

Staff were familiar with the Mental Capacity Act 2005 and the concept of Deprivation of

Liberty Safeguards (DoLs) through their in-house training and relevant discussions in staff

and hand-over meetings. Therefore, people could be sure that any decisions

were made in their best interests and were reviewed in line with appropriate guidelines.

At the time of the visit there were no residents who lacked mental capacity.