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Archived: Parkside


Inspection carried out on 22 August 2013

During a routine inspection

We found the home to be appropriately staffed for the needs of the people living in the home. The staff team were experienced and well trained with specialist skills in caring for people with dementia. The home had developed a good working relationship with the local healthcare teams in order to ensure people had access to expert healthcare advice.

Everyone we spoke to was extremely positive about the way the staff team helped and supported them. Here are some of the things that they told us:

“The care is marvellous, staff are willing to do anything for you. I would give them an excellent rating all round.” Another said, “It’s excellent here, I am looked after very well and you can please yourself. Staff are always checking if you are still happy with the way they are doing things.”

The organisation had good systems in place to ensure that high quality standards of care were maintained and we saw that the team monitored quality, consulted the people in the home and made improvements as necessary.

Inspection carried out on 16 December 2012

During a routine inspection

A noticeable feature of the home was the relationship and interactions between staff and the people living there. There was an obvious genuine affection and respect shown by staff in the way they attended to and responded to people. We found that the majority of people were well stimulated and had frequent staff attention for both care and social needs. People were engaged in their surroundings and alert, frequently having conversations with each other and with staff.

People living there told us, “It’s top notch here, the staff are all really kind and helpful."

We found the home to be appropriately staffed for the needs of the people living there. The staff team were experienced and well trained, and had specialist skills and knowledge for caring for people with dementia.

The home made use of the local community as a valuable resource and people benefitted from these close links with the community. The home had created a friendly, open and welcoming atmosphere. Visitors we spoke with said, “The home has an open door policy for us, the staff and the manager are approachable and nothings too much trouble for them. I’m very impressed with the care.” Another said, "I had been worried about my relative settling but the staff have done everything to make it as smooth as possible and thankfully they have settled really well."

Inspection carried out on 2 March 2012

During a routine inspection

People told us they were very happy with the care they received and were glad to live in Parkside.

"I really like it here and the lasses are very kind".

"I am happy here even though it's not like my own home. I am looked after really well".

"I like having my breakfast in my room but I have my other meals downstairs".

We were also able to judge this by the positive way people responded to staff. The non verbal signs we saw in the dementia care units gave us evidence that the way staff treated people was respectful and allowed people as much dignity as possible. This was also the same throughout the home as we observed the interaction between staff and residents.

Reports under our old system of regulation (including those from before CQC was created)