22 August 2013
During a routine inspection
Everyone we spoke to was extremely positive about the way the staff team helped and supported them. Here are some of the things that they told us:
'The care is marvellous, staff are willing to do anything for you. I would give them an excellent rating all round.' Another said, 'It's excellent here, I am looked after very well and you can please yourself. Staff are always checking if you are still happy with the way they are doing things.'
The organisation had good systems in place to ensure that high quality standards of care were maintained and we saw that the team monitored quality, consulted the people in the home and made improvements as necessary.