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Inspection Summary


Overall summary & rating

Good

Updated 21 November 2018

Willerfoss House is a care home that is registered to provide personal care and accommodation for up to 26 older people, including those living with dementia. People in care homes receive accommodation or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. At the time of the inspection there were 22 people living within the service.

This inspection took place on 4 October 2018. The inspection was unannounced.

At our last inspection we rated the service 'good'. At this inspection, the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported by staff who received training on how to safeguard people from abuse. Information was available for staff to raise concerns if needed.

People were kept safe by staff who were trained to monitor and risk assess the safety of equipment and utilities. The environment was clean, tidy and welcoming.

Staff received regular supervision and training. The service ensured safe staffing levels with consistent staff that worked both day and night shifts.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff provided person centred care to people who lived at the service. Staff had knowledge of peoples likes, dislikes and beliefs. Staff treated people with dignity and respect.

People who used the service told us staff were caring. We observed meaningful interactions between staff and people throughout the inspection; feedback from people and their relatives was positive.

Care plans were person-centred and contained information about people's support needs. Some care plans lacked detail of particular health conditions but there was no impact as staff had a good knowledge of people and their needs.

A variety of activities were available every day and people who lived at the service were involved in the planning of these activities.

A new registered manager was in post, supported by an operational director. Quality assurance systems were in place to monitor the quality of the service. These were not always completed consistently and the new registered manager was enthusiastic to implement a more robust process.

Further information is in the detailed finding below.

Inspection areas

Safe

Good

Updated 21 November 2018

The service remains safe.

Effective

Good

Updated 21 November 2018

The service remain effective.

Caring

Good

Updated 21 November 2018

The service remains caring.

Responsive

Good

Updated 21 November 2018

The service remains responsive.

Well-led

Good

Updated 21 November 2018

The service remains well led.