Archived: Tarn House

As we went around the home we saw that people had been able to decorate their rooms with their own pictures and personal items. We saw that people's rooms had been furnished and decorated as they wanted and equipment and facilities were provided to meet people's needs. We found that the premises and grounds were being maintained and were accessible for all those using the home.

Staff working there had received appropriate training to support people's individual needs and understand their different conditions. We found that the provider had effective recruitment procedures in place and had carried out relevant checks on the staff they employed. This helped to make sure that staff were suitable for working with the people living there.

The provider had effective systems in place for obtaining people's views and for monitoring the quality of the services provided. People living there told us that they spent their time as they wished and had diverse interests and hobbies that staff supported them with.

On this visit to Tarn House we found that that not all the work required had been carried out as set out in the action plan sent into CQC. We were told by the provider how the work required would be met in the future and the provider gave us the report they had completed so we could see how this would be done. We advised the provider to keep CQC better informed of the progress in future.

We were unable to speak with people using the service about the premises on this inspection as they were mostly out and about doing different activities and at day services or placements.

People also told us that they could decide how they spent their time and one person told us they and other people living there were planning a trip to Blackpool with help from staff. One person told us about the place where they went to work during the day and how much they enjoyed being able to do this.

People we spoke with told us that they had not felt the need to complain and one said they "trusted" their key worker and the supervisor to talk to if they were not happy. One person told us that they were "sure they listen to me". We saw that people were comfortable and confident with the staff on duty and talked and joked with them.