Archived: Elmhurst

People we spoke to told us they enjoyed living in Elmhurst. They said, 'I really enjoy it here and the staff are fantastic', 'I can sit in my room all day if I wish and they bring me my meals' and 'We go for mystery trips in the bus'.

We saw that staff treated people with dignity and respect and care and support was provided in a warm and friendly manner.

We saw that people were able to join in meaningful and sociable activities if they wished. Staff were pleasant, polite and we saw that people who used the service were treated with respect and dignity.

Each person had an up to date plan of care that was reviewed each month. This ensured that the care delivered was appropriate to meet the needs of those who lived in the home.

We saw that all risks were identified and measures were put in place to ensure that Elmhurst was a safe place in which to live and work.

We also checked and found that the registration process for the manager had been completed. However, on the day of our visit there was an acting manager on duty to cover for the manager's absence.

We spoke with people who used the service who all spoke positively of the care provided.

They said,

"I like living here and the staff are lovely".

"I am glad I made the decision to move in. I don't have to worry about shopping or cooking".

"I am looked after very well and the girls are champion".

We saw evidence of very good interaction between the staff and the people who lived in the home. There were sufficient staff to allow time in the afternoon for activities either in small groups or one to one with staff chatting over a cup of tea. The atmosphere in the dementia care units was warm and relaxed and there was ample space for people to walk between units.