24 June 2013
During a routine inspection
Comment s included,
'I find the staff very professional nut also very warm and caring'.
'I really like living here and why would I want to complain about anything'
'The staff are very kind and help me just when I need it'.
The care plans we saw were person centred. We saw information about life histories and personal preferences had been recorded. Risk assessments were in place that ensured the safety of the people who lived in the home.
Medicines were well managed and the records we looked at were accurate and up to date. People received their medicines at the right time and in the correct dosage.
Staffing levels were good and met the needs of the people living in the home. The staff team was skilled, knowledgeable and well supported.
The service had received no formal complaints and people in the service told us that if they had any concerns they would speak to the manager immediately.