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Inspection Summary


Overall summary & rating

Good

Updated 1 May 2021

About the service

Bannow Retirement Home is a residential care home providing personal care to 25 people at the time of the inspection. Bannow Retirement Home is registered to provide care and support for up to 26 older people. The care needs of people varied, some people were living with dementia while others required support with mobility and behaviours that challenge.

People’s experience of using this service and what we found

People and their relatives told us they were happy with the service they received. They described the care workers as kind and caring.

Systems for monitoring quality and managing risks continued to be effective. People told us they were happy with the care they received, and that staff helped them to feel safe. Risk assessments and care plans guided staff in how to provide care safely and in the way the person preferred. There were enough suitable staff employed to ensure people were safe.

Appropriate infection control procedures for the Covid-19 pandemic were in place to keep people safe. Staff had received additional training and used appropriate Personal Protective Equipment.

People, their relatives and staff told us that communication was good and that staff listened to them and involved them in their care. Staff and professionals were complimentary about the registered managers person centred approach and responsiveness to people’s changing needs. One staff member said, “(The registered manager) has good leadership skills and loves to get things done.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good (published 21 November 2019)

Why we inspected

The inspection was prompted in part by notification of a specific incident, following which a person using the service died. This incident was not subject to a criminal investigation. The information CQC received about the incident indicated concerns about the management of falls, medicines management and policies and procedures around seeking medical support. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. This inspection examined those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. The provider had taken action to mitigate the risks and these had been effective. Please see the safe and well-led sections of this report.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bannow Retirement Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 May 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 May 2021

Caring

Good

Updated 1 May 2021

Responsive

Good

Updated 1 May 2021

Well-led

Good

Updated 1 May 2021

The service was well-led.

Details are in our well-led findings below.