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Archived: Hillcrest House Good

The provider of this service changed - see new profile


Inspection carried out on 23 June 2016

During a routine inspection

Hillcrest House provides personal care support for up to five adults that have learning disabilities and/or autism spectrum disorder and may have challenging behaviour and/or mental health needs. This unannounced inspection took place on 23 June 2016 and at the time of our inspection there were five people using the service.

There were two registered managers in post, one of whom undertook the day to day management of the home and one who was also the registered provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe in the home and received safe care and support. Relatives said that they had no concerns about people’s safety and we observed that people were comfortable in the home. Staff had an in depth understanding of their role in safeguarding people and they knew how to report concerns. Staffing levels ensured that people received the support they required at the times they needed it.

The recruitment practices were thorough and protected people from being cared for by staff that were unsuitable to work at the service. Staff received the training and support required to enable them to understand and meet the care needs of each person.

People were supported to take their medicines as prescribed. Records showed that medicines were obtained, stored, administered and disposed of safely. People were supported to maintain good health as staff had the knowledge and skills to support them and there was prompt access to healthcare services when needed.

People were fully involved in decisions about their care and support needs and this had a positive impact on their ability to be as independent as possible. There were formal systems in place to assess people’s capacity for decision making under the Mental Capacity Act 2005. Staff provided people with information in the most appropriate format to enable them to make informed decisions and encouraged people to make their own choices.

Staff were passionate about the work they did and had very good relationships with the people who lived in the home. People interacted in a relaxed way with staff, and relatives consistently spoke about the positive impact living in the home had made to people’s lives.

Comprehensive care plans and risk assessments were in place detailing how people wished to be supported and had been produced in conjunction with people using the service. They provided information to staff about action to be taken to minimise any risks whilst allowing people to be as independent as possible.

People participated in a large and varied range of activities within the home, the local community and further afield. The atmosphere in the home was vibrant and people were enthusiastic about holidays and activities planned for the future.

Staff were aware of the importance of managing complaints promptly in line with the provider’s policy. People living in the home, their relatives and staff were confident that any issues would be addressed and that if they had concerns they would be listened to.

The service was well led and people’s relatives and staff had full confidence in the leadership of the registered manager. The provider ensured that the service was well supported and effective systems were in place to assess and monitor the quality of service provided.

Inspection carried out on 4 March 2014

During an inspection looking at part of the service

We spoke with two people who used the service, two staff and the registered manager. People told us that the staff involved them in making decisions about their care needs and they had their own activities programme, which explained what they did each day.

People told us the staff were nice and supported them with their activities. One person told us that they were involved in planning the menus and they enjoyed the opportunities to participate in cooking the food when it was their turn. One person said �The house is clean and homely� and they enjoyed living there. Another person showed us their room and this was individualised and met their needs.

The staff we spoke with told us that the records kept for people using the service had improved and they had a very good new registered manager who listened to them. We observed that staff spoke to people in a kind manner and supported them at their pace.

We saw that records kept for people who used the service had been updated and were located promptly when required. We found the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

Inspection carried out on 19 June 2013

During a routine inspection

We spoke with two people who lived at Hillcrest House. One person told us "I am very happy here" and that they were looking forward to the holiday that they were going on with the support of staff. They also told us that staff support was varied to meet their individual needs and told us that they were doing more activities independently but there were times that they required staff support. We asked another person what it was like living at Hillcrest House and they told us that "It's so, so here". They told us that "The good things are that there are things to do here, like go out, go to the gym and if you do go out with staff it's like going out with a friend".

We spoke with three members of staff and they all told us that they enjoyed the job they did. One member of staff told us "I love my job and the clients are always a priority". They were all able to tell us about the varying levels of support that each person required.

We examined how people were supported with their nutritional needs and how they were supported to work with other providers. We also looked at the management of medicines and the quality assurance mechanisms that the provider had put in place. We found concerns with the suitability of the premises and the records that the provider maintained.

Inspection carried out on 22 January 2013

During a routine inspection

We spoke with three people who lived at Hillcrest House and they told us they liked living there. One person told us they enjoyed going to college and they felt more confident since they moved to the home. One person told us about the wide variety of activities that were on offer and they liked it when it was their turn to cook a meal for everyone at the home. We identified some concerns in relation to the medication held and administered at the home and some issues with record keeping.

Inspection carried out on 2 March 2012

During a routine inspection

There were five people living at the service when we visited on 2 March 2012. We spoke with people living at Hillcrest House, two relatives and two members of staff to ask for their comments. We spent some time in communal areas of the home with people, observing and assessing the quality of support they received.

When asked about the home, one relative said that living at Hillcrest House had enabled their family member, �to be himself� and staff displayed, �human kindness�.