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Southlands Requires improvement

We are carrying out a review of quality at Southlands. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 30 December 2020

Southlands is a residential home providing personal care to 43 people aged 65 and over at the time of the inspection. The service can support up to 48 people.

We found the following examples of good practice.

¿ Systems were in place to isolate people with COVID-19 to minimise transmission. This included personalised infection control care plans, to ensure individuals were appropriately supported.

¿ People who were isolating at the service had their own dedicated staff to meet their support needs. Staff maintained social distancing where possible and encouraged people to remain socially distanced.

¿ National guidance was followed on the use of personal protective equipment [PPE]. There was clear signage on the correct use of PPE and stations were in place to ensure staff had access to PPE in a safe area. Staff demonstrated a good understanding of the appropriate application and removal of PPE.

¿ The environment had been adapted to promote social distancing and was very clean. Additional cleaning was taking place including frequently touched surfaces.

¿ People who used the service were supported to maintain contact with their families and friends through phone calls, video calls, and window visits. Information was displayed in appropriate places to make all visitors aware of the procedures that they were required to follow upon entering the service. At the time of our visit the home was closed for non-essential visitors.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 30 December 2020

We were assured the service was following safe infection prevention and control procedures to keep people and staff safe.

Effective

Good

Updated 30 December 2020

Caring

Good

Updated 30 December 2020

Responsive

Good

Updated 30 December 2020

Well-led

Requires improvement

Updated 30 December 2020