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Archived: Burrough Farm Good

This service is now registered at a different address - see new profile

Inspection Summary

Overall summary & rating


Updated 12 October 2015

An unannounced inspection was completed at this service on 14 and 17 August 2015. Credence Care limited is registered to provider accommodation and support for up to 10 people at Burrough Farm and also provides personal care to people in their own home in the Bideford area. The service provides this support to people with learning disabilities.

A registered manager was in post who is also part of the limited company who runs the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2014 and associated Regulations about how the service is run.

The Care Quality Commission (CQC) is required to monitor the operation of the Mental Capacity Act (2005) (MCA) and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are put in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way, usually to protect themselves or others. At the time of the inspection, applications had been made to the local authority in relation to people who lived at the service. The registered manager told us these were waiting to be approved.

People said they felt safe and well cared for. Staff knew people’s needs and preferences and had the right training and support to enable them to deliver care safely and effectively. Care and support was being well planned and any risks were identified and actions put in place to minimise these.

People were offered a variety of activities and outings and their human rights was respected promoted. People had opportunities to access the local community.

Healthcare professionals said people’s healthcare needs were being well met and the staff team were proactive in seeking advice in a timely way to ensure this.

There were enough staff available both at the home and to provide personal care for people in their own home. People spoke highly about the staff group who supported them and we observed care and support being delivered in a kind and compassionate way. Relatives who we spoke with confirmed their views were considered and they were kept informed of any changes in people’s needs and wishes.

Staff knew how to protect people from potential risk of harm and who they should report any concerns to. They also understood how to ensure people’s human rights were being considered and how to work in a way which respected people’s diversity.

The provider ensured the home was safe and that audits were used to review the quality of care and support being provided, taking into consideration the views of people using the service and the staff working there.

The ethos and culture of the service as to promote independence for as long as possible and ensure people were given choices in all aspects of their daily lives.

Inspection areas



Updated 12 October 2015

The service was safe.

Recruitment practices were robust to demonstrate that staff were suitable to work with vulnerable people.

The risks to people were assessed and actions were put in place to ensure they were managed appropriately.

Medicines were well managed.

Staff knew their responsibilities to safeguard vulnerable people and to report abuse.



Updated 12 October 2015

The service was effective.

People were supported by staff who were trained and supported to meet their emotional and health care needs.

People were supported to make decisions about their care and support and staff obtained their consent before support was delivered. The registered manager knew their responsibility under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards to protect people.

People were supported to access healthcare services to meet their needs.

People were supported to eat and drink in an unrushed and supported way



Updated 12 October 2015

The service was caring.

People were treated with dignity, kindness and respect.

People were involved in planning their care and support and their wishes respected.



Updated 12 October 2015

The service was responsive.

Care and support was well planned and any changes to people’s needs was quickly picked up and acted upon.

People’s or their relatives concerns and complaints were dealt with swiftly and comprehensively.



Updated 12 October 2015

The service was well-led.

The home was well-run by the registered manager and provider who supported their staff team and knew the people living at the home well and promoted an open and inclusive culture.

Systems were in place to ensure the records; training, environment and equipment were all monitored on a regular basis. This ensured the service was safe and quality monitoring was an on-going process.