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Inspection Summary


Overall summary & rating

Good

Updated 27 July 2018

This unannounced inspection took place on 27 June 2018. At our last inspection in May 2016 the service received an overall rating of ‘Good’.

Rosenmanor Limited is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Rosenmanor Limited provides personal care to people but not nursing care.

Rosenmanor Limited accommodates up to 12 people with mental health needs across three floors in two adjacent and internally connected terraced buildings. Eight people were living in the service at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be safe receiving care and support from Rosenmanor Limited. People’s risks were identified, assessed and reduced and staff understood their role to protect people from abuse. People received medicines safely and the provider ensured the staff used appropriate hygiene practices around personal care, environmental cleanliness and food safety. There were enough suitable staff available to deliver safe care and support to people.

People received effectively delivered care and support from supervised and trained staff. People’s needs were assessed and reviewed and they had timely access to healthcare services. People were supported to meet their nutritional needs and were supported in line with mental capacity legislation.

People continued to describe the staff who supported them as caring. People and staff shared positive relationships and people were supported to maintain relationships with relatives. Staff protected people’s privacy and dignity and provided culturally and spiritually sensitive support.

The service delivered individualised care to people based upon their personal needs. People had input into their care records which guided staff to meet their needs. Staff were responsive to changes in people’s mental health and supported people to be active. A complaints process was in place and people understood how to use it.

The service continued to be well-led. Rosenmanor Limited had a service manager who ran day to day operations which were overseen by a registered manager who was also the provider. The service sought and acted upon the views of people and staff and the quality of care was audited.

Inspection areas

Safe

Good

Updated 27 July 2018

The service remained Good.

Effective

Good

Updated 27 July 2018

The service remained Good.

Caring

Good

Updated 27 July 2018

The service remained Good.

Responsive

Good

Updated 27 July 2018

The service remained Good.

Well-led

Good

Updated 27 July 2018

The service remained Good.