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Archived: Elite Care Providers

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Inspection report

Date of Inspection: 9, 12, 17, 19 July 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, 12 July 2013, 17 July 2013 and 19 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information sent to us by commissioners of services and talked with commissioners of services.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The three staff we spoke to told us they had found their recruitment to be thorough. They had completed an application form and had attended the office for interview. One staff member told us, “The interview was very hard. I was asked about my past experience and how I dealt with clients and other staff. I had to prove I had the experience. I have been a senior for four months and I like to keep myself up to date and have had to do a lot of refresher training. They have also started me on a senior and management course and I am meeting my assessor today. I couldn’t start working with clients until my CRB was returned. My line manager is great and really supportive and that has helped me a lot”.

We looked at three staff records in relation to recruitment within the agency. We found records of completed application forms, references received and evidence that, Disclosure and Barring Service (DBS) were checked against applicants prior to them working in the service.

There was evidence recruitment and selection took into account and applied Equal Opportunity for all applicants. This meant people were selected fairly and were the most suitable applicant to meet the needs of people using the service.

Staff employed had been given a contract of employment that included a range of human resource policies. This included policies on sickness, competence and performance issues. Staff had to complete their induction and this was usually before they commenced employment. This meant that they had completed the relevant training needed to do their jobs. There was evidence their ability to carry out their duties to an acceptable standard had been monitored and reviewed as spot checks were carried out. There were arrangements in place for them to contact the agency in an emergency, or for support should they need to.