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Archived: Elite Care Providers

Reports


Inspection carried out on 9, 12, 17, 19 July 2013

During a routine inspection

We visited the agency on the 9th and 19th July 2013 and we also spoke to people using the agency, relatives and staff on 12th and 17th July 2013. We looked at outcomes 2, 4, 11, 12 and 16 and found that the agency was compliant with these outcomes.

People using the service told us they were satisfied with the support they received from the agency. Assessment of people’s needs was thorough with focus on their individual circumstances and immediate to long term needs.

Care plans emphasised people’s right to self-determine their care and how their care was delivered by the agency so they lived their lives as independently as possible within their community.

Peoples' capacity to make their wishes known was recorded and appropriate communication methods used.

The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and choice.

People said they were visited by the providers’ representatives and were consulted all the time about the service they received.

People had access to an effective complaints system provided in a format that met with their needs.

Inspection carried out on 22, 24 June 2012

During a routine inspection

People we visited in their homes who used the agency told us they received the service they wanted. They or their families had discussed the type of help they needed with the manager or client liaison officer from the agency. They said they were happy with the service they received. Their support workers were very good and provided the support they needed as agreed. One person told us about the level of support they received and said, “She’s a lovely lass. She visits me most days. She cooks me meals, very nice ones”.

People we visited told us they have the usual support workers. One person said, “There’s two or three other girls that visit, they’re all lovely lasses, very caring”. Another person said, “I know her (Staff) she’s very nice. She visits most days. I have a few of them, all nice girls. I can’t remember all their names but know their faces. They help me get dressed. They make sure it’s done in private. I have a bad memory and they help me make my meals and help me with my medication. The same girls visit everyday”.

Relatives told us they had no problems with the staff that visited their family members. We were told that the agency asked relatives for information about their family members. This was transferred into their care plans so staff had information about how their family members wanted their care and support to be provided. One relative said, “Her bedroom wall is covered with information about her, how she likes things to be done and her care provided. That came from Elite. It’s a person centred plan and they worked with us on that. As I’m older now I can’t do as much so the information is there to guide staff”. Another relative told us, “The agency asked us as a family to provide information about our mother and this is included in her care plan. The care plan is fine and we agreed with it”.

People told us they felt safe in their home. They had arrangements in place for staff to gain entry and to keep their home secure when they left.