This inspection took place on 31 August and 1 September 2016 and was announced.
Anchorage Care provides personal care for people in their own homes. At this inspection they were providing care and support for 78 people.
A registered manager was in post but owing to pre-arranged annual leave was not present at this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We were supported at this inspection by the care manager.
People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. The provider completed appropriate checks on staff before they started work to ensure they were safe to work with people.
People were supported by enough staff to safely assist them. The provider had systems in place to provide additional support when people’s needs changed in order to continue to meet their needs. People received help with their medicines from staff who were trained to safely support them. The provider had systems in place to address any unsafe staff practice.
People received care from staff that had the skills and knowledge to meet their needs. Staff attended training that was relevant to the people they supported. Staff received support and guidance from a management team who they found approachable. People and staff felt able to express their views and felt their opinions mattered.
People had positive relationships with the staff members who supported them. People’s likes and dislikes were known by staff who supported them in a way which was personal to them. People were involved in decisions about their care and had information they needed in a way they understood. People had their rights protected by staff members who were aware of current guidance directing their practice.
People had their privacy and dignity respected and information personal to them was treated in confidence. People had access to healthcare when needed and staff responded to any changes in needs promptly and consistently. People were supported to maintain a diet which promoted their well-being.
The provider and registered manager undertook regular quality checks in order to drive improvements. The provider engaged people and their families and encouraged feedback. People felt confident they were listened to and their views were valued.