KML Kare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider did not always promote people’s independence, so people did not always know their rights and have choice and control over their own care, treatment and wellbeing.

The registered manager had not take appropriate actions to ensure people were cared for in line with the mental capacity act. Records relating to mental capacity and best interest decisions were not in place.

People gave positive feedback about how staff promoted choice in day to day tasks. When asked about promoting independence, a relative said, “When [staff] come, they’ll ask [person] what wash they want or if they want to stay in bed. They have their routine and go ahead with what they want. They say, ‘it’s your decision’ [to the person].”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Daily care records showed staff reacted to people’s immediate needs quickly and appropriately, for example, organising medical appointments for them.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Managers held regular supervisions and team meetings to support staff. Feedback from staff was generally positive. One staff member said, “Yes, I feel supported by the management team if I have any issues whilst on shift, they are there to help and support in any way.”