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Chipchase House and Ferndene Good

Inspection Summary


Overall summary & rating

Good

Updated 9 September 2020

Chipchase House and Ferndene is a care home providing accommodation and personal care for up to 51 people with physical or learning disabilities.

We found the following examples of good practice.

¿ Systems were in place to help prevent people, staff and visitors from catching and spreading infections. There had been no known cases of Covid-19 at the service. One person told us, “It’s as safe as it can be here. The staff wear PPE (personal protective equipment).”

¿ The environment had been adapted to support social distancing. Two adjoining lounges had been opened up to form one large area. Meal-times had been staggered to reduce the number of people in the dining room. Additional cleaning was being carried out.

¿ Staff had undertaken training in putting on and taking off PPE, hand hygiene and other Covid-19 related training. Infection control champions were in place. These were staff who monitored staff practices to ensure the correct procedures were followed. The provider continuously passed on important information about Covid-19 to staff. Various signs and posters were displayed around the service to inform staff and people of best practice guidelines to keep everyone safe. Information was also available in an easy read format.

¿ Staff supported people’s emotional and social wellbeing. People kept in contact with their friends and relatives via the phone and various social media outlets. There was a room which was accessible from the outside and marquee in the garden which relatives used when they visited.

¿ Infection control audits and checks were carried out. The registered manager spoke positively about the hard work and dedication which staff had shown, which had helped to minimise the impact of the pandemic on people’s health and wellbeing.

Inspection areas

Safe

Good

Updated 9 September 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 September 2020

Caring

Good

Updated 9 September 2020

Responsive

Good

Updated 9 September 2020

Well-led

Good

Updated 9 September 2020