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Inspection Summary

Overall summary & rating


Updated 30 May 2019

About the service

Jordan Lodge is a residential care home that was providing personal care for up to 14 people living with long term mental health needs. There were seven people using the service at the time of our visit.

People's experience of using this service

People told us they were happy living at Jordan Lodge. They said they had experienced a more positive approach to their care and support over the last year in the home. People were kept as safe as possible by the staff who knew them well and by effective risk assessment and care planning processes.

Staff said they were proud to be working at the service and enjoyed their jobs.

People, staff and health and social care professionals said the managers and the staff team were approachable and supportive. There were enough staff to meet people's needs. There was a robust recruitment process so the provider knew they only employed suitable staff.

The provider had systems in place to keep people safe from identified risks. Staff knew to report any concerns that arose. Risks were managed to keep people as safe as possible. Staff received the training they required so they had the knowledge and skills to do their job and meet people's needs.

Staff gave people their prescribed medicines safely. They followed good practice guidelines to help prevent the spread of infection. People had access to the healthcare services they required.

People told us they enjoyed their meals. There was a variety of healthy meals based on people's choices and nutritional needs.

People were encouraged to make choices in all aspects of their lives. Staff knew each person well, including their likes and dislikes and their preferences about how they wanted staff to care for them.

Staff respected people's privacy and dignity and encouraged people to be as independent as possible.

People told us they knew how to complain and were confident that the registered manager would resolve their complaints.

There were effective quality monitoring processes in place including seeking the views and feedback of people who used the service and their relatives.

We found the service met the characteristics of a "Good" rating in all areas

For more details, please see the full report which is on the CQC website at

Rating at last inspection: At the last inspection the service was rated as Requires Improvement [report published on 16 June 2018].

Why we inspected: This was a planned inspection based on the rating at the last inspection. The rating has improved to Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 30 May 2019

The service was safe.

Details are in our Safe findings below.



Updated 30 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 30 May 2019

The service was caring.

Details are in our Caring findings below.



Updated 30 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 30 May 2019

The service was well-led.

Details are in our Well-Led findings below.