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Inspection Summary

Overall summary & rating


Updated 11 January 2019

What life is like for people using this service:

• People enjoyed living at Park House and were cared for by staff who were caring and considerate.

• Staff understood people’s rights to dignity, respect and independence and promoted these in the way they cared for people.

• People, their relatives and other health and social care professionals were involved in planning people’s care. Staff used people’s preferred ways of communicating, to assist people to decide what care they wanted.

• People were supported to enjoy a range of activities which reflected their interests, and enhanced their lives.

• People received support to keep in touch with relatives and friends who were important to them.

• People had access to the healthcare they wanted. Staff highlighted how relationships developed with other health and social care professionals had led to prompt access to health provision. This improved health and well-being outcomes for people living at Park House.

• Systems were in place to promote people’s safety, and staff understood and supported people so their individual risks were reduced.

• There was sufficient staff to care for people and the environment was regularly checked, to enhance people’s safety.

• Staff had received training and developed the skills they needed to care for people. The risk of accidental harm or infections was reduced as staff used the resources and equipment provided to do this.

• We found people’s medicines were administered safely. Staff provided people with the support they needed to have the medicines they needed to remain well, and people’s medicines were regularly reviewed and checked.

• The registered manager and staff worked together to plan people’s care, so people’s needs would be met and they would enjoy a good level of well-being.

• People and staff and were encouraged to make any suggestions for improving the care provided and the service further. The registered manager planned to obtain further feedback from people’s relatives and other health and social care professionals, and was intending to use this feedback to reflect on the quality of care provided.

• The registered manager and strove to drive through improvements in people’s care, so people would continue to enjoy living at Park House.

• We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report

Rating at last inspection: Good. The last report for Park House was published on 15 July 2016.

About the service: Park House is a is a residential care home, providing personal care and accommodation. There were six younger people, living with either learning disabilities or autistic spectrum disorders, at the home at the time of the inspection.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 11 January 2019

The service was safe.

Details are in our Safe findings below.



Updated 11 January 2019

The service was effective.

Details are in our Effective findings below.



Updated 11 January 2019

The service was caring.

Details are in our Caring findings below.



Updated 11 January 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 11 January 2019

The service was well-led.

Details are in our Well-led findings below.